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Spring Medical Group

Unit 9, 131 Henry Parry Drive
Gosford, NSW, 2250

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About Our Practice

Spring Medical Group is a BULK BILLED GP in Gosford. We are open 7 days until 7 pm. It is a hybrid general practice providing emergency medicine, minor trauma, injury care and pathology services. We have a fully equipped treatment room for minor procedures as well as onsite pathology and allied health such as a podiatrist and exercise physiologist. We provide health care services to the residents and visitors of the local communities on the Central Coast, NSW and beyond. It aims to provide care in:

• general practice

• emergency medicine

• minor trauma and injuries

• pathology

services to patients in a quick, safe and timely manner, on the same site.

Our mission is to provide medical care of the highest standard to all people of all ages, as well as the Aboriginal and Torres Strait Islander people and visitors. We respectfully acknowledge the traditional owners of the land where we practice.

The practice is an innovative bulk billing practice that offers services more than your usual medical center and may save you the long wait at the Hospital Emergency Department. You will benefit from the following:

  • General Practice
  • Adult Emergency Care
  • Paediatric (Children) Emergency Care
  • Minor Injuries and Trauma
  • Psychology & Counselling
  • Psychiatry / Mental Health
  • Physiotherapy
  • Flu vaccination
  • Aboriginal & Torres Strait Islander Health
  • Pathology on-site
  • Procedures & Tests
View All Services

Frequently Asked Questions

Below are some frequently asked questions (FAQs). If you cannot find the answer you are after, please contact us on 0243808200 and we would be happy to help.

Our Contact Details

Tel: 02 4380 8200
Fax: 02 4302 0846
Email: reception@springmedicalgroup.com.au
Address: 9/131 Henry Parry Drive, Gosford NSW 2250 (2 doors down from the "Service NSW" Gosford office)

What is SMG (Spring Medical Group) about?

It is a place where you can see a GP and or an emergency specialist, as well as get your tests, treatment, observation and if necessary, get a referral to another specialist, under the same roof.

Who is a GP?

A GP (General Practitioner) is a specialist in family medicine who looks after you from birth to old age. He has training in all the medical conditions that may affect you like breathing problems, heart conditions, mental health, pregnancy and related conditions, chronic diseases like diabetes, hypertension, kidney failure, adolescent health, sexual health and Aboriginal & Torres Strait Islander Health. A GP is also able to assist you with referrals to another specialist when you need one.

What kind of problems can a patient come to SMG about?

• If you need to see a GP you are welcome.

• If you need to register with a GP, you are welcome.

• If you are visiting the town and need to see a Doctor

• If you have an emergency that may not require a hospital admission, you may attend.

• An emergency that requires treatment and short observation or short admission like mild asthma, gastro, mild to moderate chest infection etc may attend.

• If you have an emergency that requires hospital admission and is “NOT LIFE-THREATENING”, you will be seen by the emergency specialist or a GP and stabilised before you are assisted with transfer and referral to the local hospital emergency department.

• People with minor injuries and trauma, skin conditions mental health problems (acute and chronic) may also attend the SMG.

When am I not suitable to come to SMG?

If you have a severe or life-threatening illness or life-threatening injury such as loss of consciousness, cardiac arrest, severe bleeding that cannot be controlled, severe difficult breathing, sever chest pain, or major accident please call 000 or attend your local Emergency Department.

What hours are we open for?

We are open form 9am to 7pm, Monday to Saturday and 3pm to 7pm on Sunday.

Outside of these opening hours, you may contact the National Home Doctor Service on 13SICK.
If it is an emergency, please dial 000 now.

After seeing a Doctor and I need a blood test or X-ray, can I have it done there?

Yes. You can have you blood test within our practice with Laverty Pathology Monday to Friday 4pm to 7pm.
X-rays are done at PRP on William Street, which is 5 minutes walking distance from SMG.

What about if I need medications?

There are a few pharmacies and chemist within a walking distance from the location of SMG. They include Chemist Warehouse and Phillips Pharmacy inside the Imperial Centre

What types of treatment do you provide at SMG?

• Wound care and wound management

• Suturing of wounds

• Excision of small lumps and skin lesions

• Sprains and management of minor injuries

• Intravenous antibiotics

• Intravenous fluids

• Aspiration and drainage od boils and abscesses

• Relocation of minor dislocations

• Plastering for fractures

• Treatment of acute and chronic pain

• Pain relief

• Joint injections

• Nebulisers

• Ventolin via spacers

• Oxygen treatment

• Iron infusions

• Foreign body removal from eyes, ears, nose and under the skin

• Ear syringing

• Cryotherapy (freezing of warts and skin tags)

Do I have to wait many hours like in the hospital emergency department?

No. Most of our patients will be seen and treated within 30 minutes of registering at the reception. If it is going to be longer than 30 minutes, you will be advised accordingly.

Where are we located?

We are at Unit 9, 131 Henry Parry Drive. We are in the Park Plaza and it is 2 doors down from the Service NSW office. We are between the intersection of William Street and Erina Street with Henry Parry Drive.

Who are the practitioners:

- Dr. Gabriel Akra

- Dr. Oluwajolatanka Oguns

- Susanne Rhodes (RN)

What's our practice's billing policy and Non-Medicare Fees?

Yes. We are a BULK BILLING practice. Our consultations and most services are bulk billed.

However, if you need special procedures that Medicare does not pay for, you may have to pay a fee. Also some fee applies for influenza (flu) vaccinations for people not eligible under the NSW guidelines as outlined in https://www.health.nsw.gov.au/immunisation/Pages/flu.aspx

For non-Medicare patients, the following fees apply:

- Standard Consult (Less than 20 minutes): $50
- Long Consult (20-40 Minutes): $70
- Prolonged Consult (More than 40 Minutes): $90
- Initial Worker's Comp (Standard: Level B + Initial Certificate): $128
- Initial Worker's Comp (Long: Level C + Initial Certificate): $195.30
- Pre Employment Medicals (Level A - Basics Up to 6 pages): $120 + GST
- Pre Employment Medicals (Level B - Large over 6 pages): $160 + GST

What's our practice's communication policy?

Preamble
General practices are increasingly using electronic communication to correspond with patients and other health professionals.
Our practice electronic communication policy for use with email, SMS, internet and social media will help protect the security of patient information and the reputation of Spring Medical Group
The practice team will be familiar with the following policy, comply with the policy, and understand the risks associated with using electronic forms of communication, both internally and external.

The use of the practice email account is for business communications only.
Patient information will only be sent via e-mail or eFax if it is securely encrypted according to industry standards, practice policy and where the patient has consented to this mode of direct communication. An email disclaimer will be inserted into the signature of all practice emails.

Protection against spam and theft of information: The practice utilises a spam filtering program

Email and SMS – For patients
Our patients will be given the option of being contacted by electronic means such as via SMS.
All new patients in the practice will be given an new patient registration form that includes some information on our electronic communication policy and are asked to provide consent to agree or disagree to be communicated with in this manner.
It is acknowledged by the practice that consent is implied if the patient initiates electronic communication with the practice.

We use the SMS Recall and Reminder System to inform patients of the following:
• when the patient needs to make an appointment to review a test result
. reminder of a scheduled appointment.
• as a reminder that a generic preventative screening test (for example, flu vaccine, skin-check, cervical screening) is due.

The practice:
• cannot guarantee confidentiality of information transferred via email
• will comply with the Australian Privacy Principles and the Privacy Act 1988.
• communications will not contain sensitive information, due to the risk of confidential information being accessed inadvertently or intentionally by a third party.
• communications will not contain results that only the general practitioner should be divulging in a follow-up appointment, ie abnormal results, education concerning a new diagnosis, etc
• communication will not entail promotion of any product and/or preventative health care (as some patients can interpret this as an advertisement)

Patients are advised that:
• emails will be answered within 2 days.
• patients should not use email to contact the practice in an emergency

Our practice email account for patients and stakeholders for non-urgent communication with our practice is reception@springmedicalgroup.com.au

This email account will the routinely checked throughout the business day by the delegated authority, Office Manager, Reception Staff and Practice Manager at the start of business
• midday
• one hour before end of business

The email message will then be forwarded to the appropriate team member for response. Communication conducted with a patient via electronic means will be added to the patient’s medical record by the team member resolving the enquiry.

When recalling a patient for a test result, the extent to which patients are followed up will depend on the level of urgency and the clinical significance of their test results. If the patient has not responded to the SMS or email in 2 weeks then other forms of communication (phone call, registered mail) should be considered.

Email and SMS between the practice and the patient will form part of the medical record and need to be included, as must any actions taken in response to the message.

Further information
The RACGP has additional information on using electronic forms of communication in general practice.
Visit:
• eHealth - https://www.racgp.org.au/your-practice/ehealth/
• Standards for general practices (4th edition) - https://www.racgp.org.au/your-practice/standards/standards5thedition/

What's our practice's Privacy Policy with regards to Patient Information ?

Our practice's policy for managing patient health information complies with federal and NSW privacy regulations including the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 as well as complying with standards set out in the RACGP Handbook for the management of health information in general practice (3rd edition).

Under no circumstances are members of the practice team to discuss or in any way reveal patient conditions or documentation to unauthorized staff, colleagues, other patients, family or friends, whether at the practice or outside it, such as in the home or at social occasions. This includes patient’s accounts, referral letters or other clinical documentation.

General practitioners and other practice team members are aware of confidentiality requirements for all patient encounters, and recognize that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.

Spring Medical Group Privacy Policy
Current as of: May 20th 2019

Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
* Why and when your consent is necessary
* When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
* Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
* What personal information do we collect?
* The information we will collect about you includes your:
• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• health fund details (if applicable)

Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.

How do we collect your personal information?
Our practice may collect your personal information in several different ways such as over the phone, in person at one of our offices, via email and over the internet if you transact with us online, report an incident, complete questionnaires, have telephone conversations with us or otherwise transact with us. More specifically:
1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2. During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (eRx), My Health Record, via Shared Health Summary, Event Summary and received messages from other practices.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?
We sometimes share your personal information:
• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• during the course of providing medical services, through HealthEngine (our online booking service) eRx, My Health Record (eg via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms.
• paper records
• electronic records

Our practice stores all personal information securely.
We securely store and protect personal information using electronic format in Best Practice, which is a protected information system. All staff use traceable assigned logins and passwords, as well as confidentiality agreements for staff and contractors.

How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing using our form – “Request for My Medical Records” available from our front desk receptions staff. Our practice will respond within 30 days. For a full and complete record history download and transfer to another practice or to you the patient, a fee of $35 applies.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in person during a visit or in writing to our practice manager:
Laurel Akra 9/131 Henry Parry Drive, Gosford 2250 or via an email to laurel.akra@springmedicalgroup.com.au

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. Upon receipt of a complaint we will consider the complaint and attempt to resolve it in accordance with our complaints handling procedures. We will endeavor to promptly respond to your questions, concerns or complaints. We will also endeavor to resolve any concerns or complaints which you may have to your satisfaction within 45 days, unless an extension is required.

Please make all complaints or feedback in writing to the following address:
Attention of the Practice Manager - Laurel Akra
9/131 Henry Parry Drive, Gosford 2250
OR via an email to laurel.akra@springmedicalgroup.com.au

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

Privacy and our website
During interactions on our website and our online booking service, we may collect personal informat and the website may also capture some information for website analytics and cookies

Policy review statement
We reserve the right to review, and if necessary, make amendments to this Privacy Policy at any time and notify you by posting an updated version of the policy on www.springmedicalgroup.com.au. Such amendments will take effect from the date of publication on the website. Any changes or amendments to this policy would be communicated via our website FAQs section.

How do I provide feedback or make a complaint?

We value your feedback - positive or negative. If you have a comment or complaint we would like to hear about it.

We want to hear from you if you have a complaint. It is important that we have an opportunity to resolve any problems. It is preferable that you talk to your doctor in the privacy of their room. You may also talk to the practice manager or receptionist. You may request to speak in the privacy of a room. Alternatively you may write to the doctor or to the practice manager.

We would strive to resolve a complaint. However, if you wish to take the matter further or simply feel that you need to discuss with someone outside the practice, you can contact the Health Care Complaints Commission at:

Locked Bag 18, Strawberry Hills NSW 2012 or by calling 1800 043 159 or (02) 9219 7444.

We certainly love to hear compliments – they encourage us to strive to do better!

What if I have any other question?

Please contact the reception staff on 02 4380 8200 or email reception@springmedicalgroup.com.au.

SMG RECALL and REMINDER SYSTEM - Need a Follow Up after a Test?

Further to the Communication Policy stated above, SMG also utilizes an SMS based RECALL and REMINDER system powered by HealthEngine software.
The RECALL system is not optional and it used to notify patients after a test result has been received, assessed and a follow-up indicated by the doctor.
The message sent to the patient varies on the level of urgency. This is usually done within 48 hours of receiving the test report.

Please note we do not provide or discuss results over the phone. A follow up appointment with a doctor is needed to receive the results.
Reception staff do not have access to your results.

We send up to 3 SMSs with up to 3 day intervals for urgent and non urgent recalls, along with a phone call for the urgent recalls.

For REMINDERS, these are optional and we send routine reminders regarding health such as flu-vaccines, cervical screening or other health information that may be relevant to aid in maintaining your health. Please advise the reception staff if you do not wish to receive routine reminders.